When You Arrive

When you arrive at the clinic a member of our staff will greet you in reception and register you and your pet. *You can also use the online Client Intake Form before you arrive to speed up the registration process.

Once registered, your pet will be triaged by one of our Registered Veterinary Technicians (RVTs) and allocate your pet a number and colour based on level of urgency. If your pet is in any sort of distress or our staff feels that they should be seen immediately by the veterinarian, you will be asked to fill out an emergency consent form and asked for an emergency deposit of $500.00 and your pet will be rushed into the back treatment area for assessment and care. If your pet is assigned a triage colour of lower urgency, you will be asked to wait in the reception area with your pet until the veterinarian is ready to see them. Please note, if patient arrives in more critical condition than your pet, it will be prioritized as per triage guidelines. *All pets are required to be in carriers and/or on leash at all times.

Our initial exam fee is combined with an emergency fee for a total of $210.62. This fee includes the RVT triage assessment, full physical exam by a veterinarian, consultation with the veterinarian, and a complete treatment plan with estimate of diagnostics and treatments recommended by the veterinarian. Results of diagnostics are rapid due to our comprehensive in-house laboratory. There may some tests that need to be sent externally, however, in most cases we are able to have these results sent directly back to your regular veterinary clinic.

All recommended diagnostics are not included within the exam fee. Estimates for recommended diagnostics, surgery, hospitalization, and medications will be discussed with you before being performed. The veterinarian will explain the risks, benefits, and value of each recommendation to create a bespoke plan for your pet. We are committed to providing various treatment options, where appropriate, to accommodate different budgets, beliefs, and levels of intervention.

Should you have any questions about what to expect about your visit to our clinic, please call the clinic directly and our staff will be happy to address your concerns.